Privacy Policy

1. Information We Collect

When you interact with Fresno Pallets through our website, phone, email, or in person, we may collect certain information to serve you better. The types of information we collect include:

• •Contact Information: Name, email address, phone number, company name, city, state, and postal code provided through our contact forms or during business communications.
• •Order Information: Product type, grade, quantity, service type, and any special requirements you share with us when requesting quotes or placing orders.
• •Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, browser type, device type, and referring URL. This data is collected through cookies and similar technologies.
• •Communication Records: Records of emails, phone calls, and messages exchanged between you and our team for the purpose of providing and improving our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• •To respond to your inquiries, provide quotes, and process orders for pallet products and services.
• •To communicate with you about your orders, deliveries, and account status.
• •To improve our website, products, and services based on your usage patterns and feedback.
• •To send you information about products, services, and promotions that may be of interest to you, with your consent.
• •To comply with legal obligations and protect the rights and safety of our business and customers.

3. Data Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •SSL/TLS encryption for all data transmitted through our website.
• •Secure storage of personal data with access limited to authorized personnel only.
• •Regular security reviews and updates to our systems and processes.
• •Employee training on data handling and privacy best practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• •Essential Cookies: Required for the basic functionality of our website, such as form submissions and navigation.
• •Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and other usage metrics.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These third parties are bound by confidentiality agreements and are only permitted to use your information for the specific purpose of providing services to us. Third-party services we may use include:

• •Website hosting and content delivery providers.
• •Analytics services to measure website performance and visitor behavior.
• •Email service providers for business communications.
• •Customer relationship management (CRM) platforms.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may disclose information if required by law, regulation, or legal process.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

To exercise any of these rights or if you have questions about this Privacy Policy, please contact us using the information below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.